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Freshservice is a cloud-based IT service management (ITSM) software that enables businesses to streamline their IT operations. It offers a range of features, including incident management, problem management, change management, and service request management. In this article, we will guide you on how to raise a service request on Freshservice.
Informational
If you are a Freshservice user, you can easily raise a service request by following these simple steps:
- Log in to your Freshservice account.
- Click on the "New Request" button located on the top right corner of the screen.
- Select the type of request you want to raise from the drop-down menu. The available options are:
- Incident
- Service Request
- Problem
- Change
- Fill in the required details of the request, such as the subject, description, and priority.
- If you want to attach any files or screenshots, you can do so by clicking on the "Attach Files" button.
- Once you have filled in all the necessary details, click on the "Create" button to submit your request.
Troubleshooting
If you encounter any issues while raising a service request on Freshservice, you can try the following troubleshooting steps:
- Check your internet connection to ensure that you are connected to the internet.
- Clear your browser cache and cookies and try again.
- Try using a different browser or device to see if the issue persists.
- If you are still unable to raise a service request, contact the Freshservice support team for assistance.
Conclusion
Raising a service request on Freshservice is a simple and straightforward process. By following the steps outlined in this article, you can easily submit your request and get the support you need. If you encounter any issues, you can try the troubleshooting steps provided or contact the Freshservice support team for assistance.