Shared mailbox form
Guide on How to Raise Service Request with Freshservice to Attach with the Form
Freshservice is a cloud-based IT service management software that enables businesses to streamline their IT operations. It offers a range of features that help organizations manage their IT services efficiently. One of the key features of Freshservice is the ability to raise service requests. In this article, we will guide you on how to raise a service request with Freshservice and attach it to the distribution list form or shared mailbox form.
Informational
Before we dive into the steps, let's understand what a service request is. A service request is a request from a user to the IT department for assistance with a specific IT-related issue. It could be anything from resetting a password to fixing a software bug. In Freshservice, service requests are created and managed through the service desk.
Steps to Raise a Service Request with Freshservice
- Log in to Freshservice using your credentials.
- Click on the 'New Request' button on the top right corner of the screen.
- Fill in the details of the service request in the form that appears. This will include the subject of the request, a description of the issue, and any attachments that you want to add.
- Click on the 'Create' button to submit the request.
Attaching the Form to the Service Request
Now that you have created the service request, you can attach the distribution list form or shared mailbox form to it. Here are the steps to do so:
- Open the service request that you just created.
- Click on the 'Attachments' tab.
- Click on the 'Add Attachment' button.
- Select the file that you want to attach from your computer.
- Click on the 'Attach' button to attach the file to the service request.
Conclusion
Raising a service request with Freshservice is a simple process that can be done in a few easy steps. By attaching the distribution list form or shared mailbox form to the service request, you can ensure that the IT department has all the information they need to address the issue. We hope this guide has been helpful in understanding how to raise a service request with Freshservice and attach it to the form.